Frequently Asked Questions

ORDER & SHIPPING INFORMATION

 

How to order?

Please refer to our How to Order.


When will my order be shipped?

Please refer to our Shipping Policy.


What if I need to change something on my order?

Please refer to our Shipping Policy.  

Why was my order canceled?

If your order was cancelled, chances are that the shipping details you have provided are incomplete or incorrect. Please order again by providing the correct shipping information.


WATCH SPECS & WARRANTY

What type of movement do we sell?

We sell a wide variety of watch movement (e.g. Quartz, Digital, Dual Display, Automatic, Solar and Data Bank)


Are the watches waterproof?

No, but all our watches are water resistant. Please refer to product specifications regarding water resistant levels.


Is there a warranty?

Yes, we offer one (1) year warranty on all our watches. Please note that the warranty only covers the watch mechanism and not for damaged watch parts or scratches due to wear and tear, misuse or accidents.




OTHER INFORMATION

What are your modes of payment?

We offer Cash on Delivery (COD), Credit Card (Visa or Mastercard), Dragonpay (Over the counter).


How do I become a seller?

Please refer to our Become an Affiliate.


What is your return/exchange policy?

Please refer to our Returns Policy.


Do you have any store locations?

Sorry, we do not have physical stores.